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Tier 1 Help Desk 10am-6pm GW - TS/SCI Poly required

Annapolis Junction, MD · Information Technology
The Tier 1 Help Desk shall have the following responsibilities:
● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
● May coach and provide guidance to less-experienced professionals
● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
● Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Shifts available:
  • Monday - Friday 10am-6pm. Training will be Monday - Friday  6am-2pm 

Mandatory skills: 
  • TS/SCI with FS Poly
  • Bachelors degree and no experience OR five years technical experience 
  • Customer service
  • ServiceNow Ticketing System
  • IAT Level 1 certificate (CompTIA A+ CE, CompTIA Network+ CE) is required within 6 months of start date. 

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