The Level 2 System Administrator shall have the following responsibilities and capabilities:

• Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
• Manages IT system infrastructure and any processes related to these systems.
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the  client/ server/ storage/ network devices, mobile devices, etc.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. 
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Optimize system operations and resource utilization, and perform system capacity analysis and planning

Desired Skills (knowledge and/or experience):
• Automation using Ansible, Python, and BASH
• CI/CD Continuous Integration/Continuous Delivery
• Containerization with Kubernetes, Docker, Ansible, Swarm
• Git repository management
• Knowledge of configuring and managing both Windows and Linux DHCP and DNS servers and clients
• Proficient in Linux distributions such as RHEL, CentOS, Ubuntu, and Debian. Knowledge of Linux systems processes, file systems, networking and offline repository configurations
• Familiarity with cloud-native technologies such as cloud providers (AWS, Azure, GCP), container registries (Docker Hub, Google Container Registry), and cloud-based logging and monitoring tools (e.g., ELK Stack, Prometheus)
• Experience with automation tools such as SaltStack, Puppet, or Chef
• Familiarization, management, and deployments with common hypervisors such as VMware, proxmox, or openstack.

Qualifications: Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.