The Enterprise Tools Management Specialist shall have the following key responsibilities:

1. Service Monitoring and Management:
● Continuously monitor the availability and performance of Splunk, SCCM, Micro Focus, and 1E.
● Identify, analyze, and resolve issues related to these enterprise tools in a timely manner.
● Implement proactive measures to prevent service disruptions and optimize performance.
2. Enterprise Patching:
● Manage and execute patching activities across the enterprise to address security vulnerabilities and ensure system stability.
● Coordinate with relevant teams to schedule and deploy patches with minimal disruption to business operations.
● Maintain accurate records of patching activities and verify the successful implementation of patches.
3. Performance Analytics:
● Utilize performance analytics tools to assess the efficiency and effectiveness of enterprise services.
● Generate regular reports on service performance, patching status, and security compliance.
● Provide insights and recommendations for performance improvements and security enhancements.
4. Issue Remediation:
● Respond to and resolve incidents related to enterprise tools promptly.
● Perform root cause analysis of recurring issues and develop strategies to prevent future occurrences.
● Collaborate with other IT teams to address complex problems and implement long-term solutions.
5. Security Compliance:
● Ensure all enterprise services meet security compliance requirements and industry best practices.
● Stay current with relevant security standards and updates, integrating them into enterprise tool management processes.
● Conduct periodic security assessments and audits to maintain compliance.
6. Documentation and Communication:
● Develop and maintain comprehensive documentation for monitoring, patching, and performance processes.
● Communicate effectively with stakeholders regarding service status, incidents, and resolution progress.
● Prepare and present reports to management on service performance and compliance status.

Mandatory Skills/Requirements: 

• TS/SCI with FS Poly
• Bachelor's Degree plus 14 years technical experience (five years technical experience can be substituted for degree).
• CompTIA Security+ CE
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders
• Experience with monitoring tools and performance tuning.
• Familiarity with security compliance standards and best practices.
• Patch Management
• Problem Solving Critical Thinking
• Proven experience managing and supporting enterprise tools, including Splunk, SCCM, Micro Focus, and 1E.
• Strong knowledge of cloud security principles and best practices
• Strong problem-solving skills and the ability to troubleshoot complex technical issues