The ideal candidate for this position will be responsible for providing Windows System Administration support for the program.   

The Level 3 System Administrator (SA) shall possess the following capabilities:
* Provide support for implementation, troubleshooting and maintenance of IT systems
* Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
* Manage the daily activities of configuration and operation of IT systems
* Provide assistance to users in accessing and using IT systems
* Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
* Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
* Provide support for the escalation and communication of status to agency management and internal customers
* Optimize system operations and resource utilization, and perform system capacity analysis and planning
* Provide in-depth experience in trouble-shooting IT systems
* Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
* Provide support for the dispatch system and hardware problems and remains involved in the resolution process
* Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
* Support the design of systems, mission architecture and associated hardware
* Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
* Analyze and resolve complex problems associated with server hardware, applications and software integration

Qualifications: Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
Certification Requirement: IAT level II baseline certification as defined by DoD 8570.01-M is required.