The Accounts System Administrator shall have the following responsibilities:

● Resolves technical requests from self-service tickets in support of internal and/or outside customers.
● Creates, deletes, and modifies customer accounts.
● Maintains and updates records and tracking databases.
● Alerts management to recurring problems and patterns.
● Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.
● Must be able to multi-task and possess good communication and customer service skills.

Mandatory skills:

• Bachelor's Degree + 10 years technical experience. Five years may be substituted for degree.
• TS/SCI with FS Poly
• CompTIA A+ CE or CompTIA Network+ CE
• Customer Service Data Entry
• Microsoft Office
• Windows

• Active Directory
  ServiceNow Ticketing System