The ideal candidate for this position must have experience in LINUX, kvm virtualization, Storage arrays (NetApp), Puppet, DNS, NTP, basic shell scripting, Ansible, Docker/ Kubernetes, GitLab, FreeIPA. Experience working with STE/STN is a must.
The Level 2 System Administrator (SA) shall possess the following capabilities:
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/ server/ storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Minimal Requirements: Ten (10) years of experience providing System Administration support and Bachelor's Degree in related technical discipline required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
Certification Requirement: IAT level II baseline certification as defined by DoD 8570.01-M is required.