The Level 1 System Administrator provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.  Manages IT system infrastructure and any processes related to these  systems. Provides support to IT systems including day-to-day operations,  monitoring and problem resolution for all of the client/server/storage/network  devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2  (Escalation) problem identification, diagnosis and resolution of problems.  Provides support for the escalation and communication of status to agency  management and internal customers. Provides support for the dispatch  system and hardware problems and remains involved in the resolution  process. Configures and manages UNIX and Windows operating systems  and installs/loads operating system software, troubleshoots, maintains  integrity and configures network components along with implementing  operating systems enhancements to improve reliability and performance. Provide support for implementation, troubleshooting and maintenance of IT systems. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

-Manage the daily activities of configuration and operation of IT systems

-Provide assistance to users in accessing and using IT systems

-Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

-Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

-Provide support for the escalation and communication of status to agency management and internal customers

-Optimize system operations and resource utilization, and perform system capacity analysis and planning

Desired Skills: Linux (CentOS & Rocky), some Windows, customer scanning tools, customer security requirements
Required Skills: Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.