The ideal candidate for this Level 2 System Administrator role will be responsible for performing sustainment activities such as working off a JIRA ticket queue, monthly scanning, deploying IAVA patches, renewing server certificates, and updating Biscotti. 

• Required skills: LINUX, Experience working with LATTEART, and STE/STN
• Desired skills: Vmware, Storage arrays (NetApp), Ansible, Docker/Kubernetes, GitLab, DNS, NTP, Nessus​

The System Administrator provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems and manages IT system infrastructure and any processes related to these systems. The Level 2 System Administrator (SA) shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem  identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/ server/ storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and  perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware  problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other  applicable) operating systems and installs/loads operating  system software, troubleshoot, maintain integrity of and  configure network components, along with implementing  operating systems enhancements to improve reliability and  performance

Minimal Requirements: Ten (10) years of experience providing System Administration support and Bachelor's Degree in related technical discipline required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Certification Requirement: IAT level II baseline certification as defined by DoD 8570.01-M is required.