The ideal candidate for this Level 2 System Administrator opportunity will have the following skills:

Required Skills:
- Eligible for PRIVAC
- Current Security+ certification
- RedHat Enterprise Linux installation (RHEL): expert level installation, maintenance, and troubleshooting.
- Security measures mandated for government systems processing highly sensitive information: experienced in installation, maintenance, troubleshooting
- Customer specific security status tracking/monitoring/reporting tools: Proficient
** Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Desired skills :
- Ansible
- Remote system management/maintenance
- Government Off-The-Shelf (GOTS) applications on mission-critical systems: installation/troubleshooting/maintenance
- Splunk, Elastic Search, or other status aggregating tools
- Virtualization, Containerization (Docker, Kubernetes)
- Apache Niagara Files (NiFi), HTTP server, Tomcat
- Centrify/Delinea
- FreeIPA
- Remote desktop tools (VNC, X11)au
- Agency-specific file formats
- Advanced TCP/IP network principles

The Level 2 System Administrator (SA) shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Maintain and troubleshoot servers running CentOS or RHEL with GOTS and FOSS applications. Review IAVAs for applicability and write POAMs as needed, then execute the POAMs. Applicants should be experienced with customer tools for documenting and managing security compliance. Independent certification required (Security+/equivalent or higher).