The Tier 1 Help Desk shall :
● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
● May coach and provide guidance to less-experienced professionals
● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
● Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

10am-6pm Mon-Fri Shift. Training will be M-F 6am-2pm. 
Mandatory skills: Customer service, ServiceNow Ticketing System

IAT Level 1 certificate (CompTIA A+ CE, CompTIA Network+ CE) is required within 6 months of start date. Bachelors Degree, no experience. No degree, five years technical experience.