Clearance: TS/SCI w/Full-Scope Polygraph required
(Tuesday - Saturday - 2pm - 10pm  / 3pm - 11pm / 4pm - midnight)   OR   (Sunday – Thursday 2pm-10pm  / 3pm-11pm

The Level 2 System Administrator: 
● Resolves technical requests from self-service tickets in support of internal and/or outside customers.
● Creates, deletes, and modifies customer accounts.
● Maintains and updates records and tracking databases.
● Alerts management to recurring problems and patterns.
● Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.
● Must be able to multi-task and possess good communication and customer service skills.
            
Mandatory Skills:  Customer Service Data Entry, Microsoft Office, Windows
DoD 8570 CE Certification Requirements:  CompTIA A+, CompTIA Network+
No Degree + 15 years experience, BS degree + 10 years experience
Desired Skills:  Active Directory, ServiceNow Ticketing System