Clearance: TS/SCI w/ FSP
Linux SA / Shift Work / 24/7 Help Desk (Panama Shift Schedule)
Five (5) years system administration experience. Bachelor's degree in a technical discipline is required. Five (5) years of additional system administration experience may be substituted for a bachelor's degree.
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers.
The selected candidate:
-Provides support for the dispatched system and hardware problems and remain involved in the resolution process.
-Provides in-depth experience in troubleshooting IT systems
-Configures and manages UNIX and Windows operating systems and installs/loads OS software
-Provides detailed analysis and feedback to management and internal customers for escalated tickets
-Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices
-Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
-Provides support for escalation and communication of status to management and internal customers
-Optimizes system operations and resource utilization, and performs system capacity analysis
-Provides support for implementation, troubleshooting, and maintenance of IT systems
-Manages the daily activities of configuration and operation of IT systems
-Provides assistance to users in accessing and using IT systems
The selected candidate must have:
-At least 5 years system administration experience including application administration.
-Familiarity with installing, configuring, tuning, and troubleshooting common GITS and COTS software
-At least 5 years troubleshooting software installations and operations
-Fundamental understanding of computer networks and be able to identify, troubleshoot, and document network connectivity and performance issues
-At least 5 years analyzing and correcting data flow issues within systems
-Experience in understanding network diagrams and schematics to troubleshoot dataflow and computer system related issues
-Willing to perform shift work (Panama Shift Schedule)
Skills / Domain Knowledge:
-Experience in contributing to the development of sections of engineering documentation such as Standard Operating Procedures
-Working knowledge of enterprise dataflow and NiFi